New online route for concessionary bus passes

6 Jul 2020 11:41
Published by: Scott Callan

A new system to make it easier for older and more vulnerable residents to apply for concessionary travel passes has been launched in Cheshire East.

The local authority and its transport company, Transport Service Solutions (TSS), have created a new online application portal on the council’s website.

The process avoids the need to physically visit a customer service point, such as the local library, although that facility will resume from this week on a phased basis.

The council says the online application route will help to avoid face-to-face contact and is expected to prove more convenient and user-friendly.

The new system has been approved under data protection regulations and meets accessibility and security requirements.

People who do not have a computer or someone to assist them, can still apply to the council once libraries and customer service centres are open and operating in line with social distancing and with personal protection measures in place.

The council has also reverted to pre-lockdown concessionary bus travel arrangements.

Deputy leader Craig Browne said: “We anticipate that many older, disabled and vulnerable residents would prefer a more convenient and safe method of applying for their concessionary bus pass and, if necessary, they can be helped by a family member or friend to do this.


“At the same time, we must try to get the borough’s transport economy back on its feet and to revert to the pre-lockdown peak time travel arrangements is a natural step in that direction.”

Further information relating to concessionary bus travel, temporary arrangements during the pandemic and the new online application process can be found on the Cheshire East Council website at:


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