Cheshire housebuilder secures five star status for record 14th year

15 May 2019 02:49
Published by: Kian French


McCarthy and Stone's Cheshire team has achieved a Five Star customer satisfaction rating for a record 14th consecutive year, in an independent survey announced by the Home Builders Federation (HBF).

The Five Star customer satisfaction rating is the highest accolade a new homes developer can achieve. McCarthy and Stone - the UK's leading developer and manager of retirement communities - is the only housebuilder of any size or type to achieve this award for this number of consecutive years, which is every year the survey has been run.

Five Stars are awarded when more than nine out of ten customers would recommend a company to a friend. It is a yearly survey carried out by the HBF, totalling more than 1,330 purchasers of McCarthy & Stone's homes in 2018.

McCarthy and Stone achieved a combined customer satisfaction score of 92.5%.

This recognition follows McCarthy and Stone's announcement of a business transformation strategy in 2018, which sees the company focusing on two core products, Retirement Living and Retirement Living Plus, as well as seeking to enhance its offering through increased affordability, flexibility and choice for customers.

McCarthy and Stone currently has a portfolio of developments in and around Cheshire, including Lyme Wood Grange on McKelvey Way in Audlem.

Fiona Brooks, Regional Sales and Marketing Director for McCarthy and Stone North West, said: "Five-star service is an integral part of our culture and we are continually striving to improve, with an absolute commitment to delivering the very best products and services for our customers. We are therefore delighted to receive this Five Star award from the HBF for an unprecedented 14th year in a row.

"Our long-term vision is to continue developing retirement communities that enrich the quality of life of our customers and their families, while also creating even deeper and longer relationships with all those who choose to downsize to a McCarthy and Stone development.

"The introduction of a new tiered service, the expansion of our care offering, the opening up developments for wider community use and integrating technology are just some of the ways we are improving our homes. This will be further strengthened as we continue to introduce multi tenure options, including shared ownership and rental at selected developments across the UK, alongside outright ownership."

The HBF award recognises McCarthy and Stone's commitment to maintaining consistently high standards of build quality and delivering excellent customer service over the long-term, with particular emphasis on the developer's commitment to guiding home buyers through the purchasing process, including the provision of post-sales support.

Stewart Baseley, Executive Chairman of the Home Builders Federation, said: "Getting a positive endorsement from the people who buy and live in the homes they build has to be the number one priority for a successful home builder. A five-star rating demonstrates quite clearly that the processes and culture put in place to achieve this are being implemented effectively across the business. Delivering such high levels of customer satisfaction should provide customers with real confidence in the company and the homes that they build."

To find out more about McCarthy and Stone in Cheshire, please call 0800 201 0385 or go to


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